For homeowners, the importance of ensuring the safety and reliability of their plumbing, gasfitting, and drainage systems cannot be overstated. Given the significant role these systems play in daily life, it's essential that the professionals hired to install, maintain, or repair them provide top-tier service. Thankfully, there's a safeguard in place: the 12-month Master Plumbers Guarantee.
The Master Plumbers Guarantee serves as a safety net for homeowners, shielding them from the pitfalls of substandard workmanship. Furthermore, it offers protection in the unfortunate instance where an advance payment is lost due to a contractor going into liquidation or declaring bankruptcy. Should you find yourself in such a predicament, you can rest assured that your claim—provided it's made within 12 months from the invoice date—will be processed. The claim form is readily available for homeowners to use.
Should you find yourself dissatisfied with the services rendered by your plumber, gasfitter, or drainlayer, it's recommended to first approach the business owner. Clearly express your concerns, and give them a minimum of five working days to address and respond to your grievances.
Disputes often arise from misunderstandings related to costs and billing. It's essential to clarify all payment terms before hiring a professional. Here are four pivotal questions you should be able to answer:
1. How is the payment structured: a fixed price quote or a 'charge-up' basis (i.e., fee for service)?
2. How is the labor charge determined? Is it an hourly rate or charged by a specific duration?
3. Are there any additional charges, like travel expenses?
4. Are you fully aware of the total cost before work starts, and are you comfortable with it?
Being proactive in seeking answers to these questions can save you from potential disputes and ensure a smooth transaction.
Homeowners should be familiar with the Consumer Guarantees Act, which stipulates the standards services must adhere to concerning time, price, care, skill, and appropriateness. For more comprehensive details, resources are available online.
Furthermore, the Fair Trading Act serves to protect consumers from being misled by businesses during their advertising or sales processes. Again, in-depth information can be accessed online to arm homeowners with knowledge.
If, after all precautions, you still encounter serious workmanship issues with a Master Plumber, the residential Master Plumbers Guarantee is there to back you. A complaint form is available online for swift and hassle-free reporting.
However, if your complaint pertains to an individual who isn't affiliated with Master Plumbers, it's advised to reach out to the Plumbers, Gasfitters, and Drainlayers Board directly.
In conclusion, the Master Plumbers Guarantee serves as an essential pillar of trust and quality assurance, aiming to uphold the highest industry standards while offering homeowners the peace of mind they rightfully deserve.
Mount Maunganui Plumbing and Gas is a local, family run business, servicing customers in the Mount, Papamoa, Tauranga , Te Puke and wider Bay of Plenty.
